Return Policy – NXT Market
At NXT Market , we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer an easy return process subject to the following conditions:
Eligibility for Returns:
- Items must be returned within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- Certain items such as perishable goods, personal care items, or customized products are non-returnable (unless received damaged or defective).
How to Initiate a Return:
- Log in to your NXT Market account.
- Go to “My Orders” and select the item you want to return.
- Click “Return” and follow the instructions.
- Our team will arrange a pickup or provide a return address.
Return Shipping:
- If the return is due to our error (damaged, defective, or incorrect item), return shipping is free.
- For other returns, shipping charges may apply.
Refund Policy – NXT Market
Once we receive and inspect your return, we will process your refund.
Refund Eligibility:
- The product must be returned as per our return policy.
- Refunds are processed only after the returned item has passed the quality check.
Refund Method:
- Prepaid orders: Refunded to the original payment method.
- COD orders: Refunded via bank transfer or store credit (as per your preference).
Refund Timeline:
- Refunds are initiated within 5-7 business days after receiving the returned item.
- Depending on your payment provider, it may take additional time for the amount to reflect in your account.
Customer Grievance Policy – NXT Market
We value our customers and are committed to resolving any concerns or grievances promptly and fairly.
Grievance Redressal Officer:
Name: [Appoint a person]
Email: grievance@nxtmarket.com
Phone: [Insert contact number]
Working Hours: Monday to Friday, 10:00 AM to 6:00 PM IST
How to Raise a Complaint:
- Email us at grievance@nxtmarket.com with your order ID and issue details.
- You will receive an acknowledgment within 48 hours .
- We aim to resolve all complaints within 7 business days .
